00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Solving People Problems
04:39 – Dr. Pete and Dr. Stephen list the four critical questions every CEO needs to ask to solve the people puzzle
11:16 – Dr. Pete and Dr. Stephen talk about the importance of energy and identifying the right role for the right person
16:41 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers
23:47 – Dr. Pete and Dr. Stephen provide the audience with a free Accountability Chart
30:42 – Dr. Pete and Dr. Stephen identify why training is the best return on investment for your business
EPISODE QUOTES
“Listen to how it flows. Do I have the right person in the right role doing the right work the right way?” (05:03)
“Ultimately that fourth domain that we had to add was team building. So, now it’s attraction, conversion, retention and team building.” (06:33)
“A position of strength is, to me, characterized by three things: purpose, passion and proficiency.” (14:11)
“The CEO’s job is to make sure we have the right person in the right role.” (20:29) (Dr. Stephen)
“Competency is onboarding. Mastery is ongoing. So, our goal isn’t to say someone’s a master. Our goal is to create competency.” (27:32)
“The best return on investment of your time, of your energy, of your focus and of your money is training and equipping your team. Marketing is a distant second.” (30:42)
LINKS MENTIONED
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business
