00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Onboarding the Right Associate – Part 3
06:45 – The importance of setting clear expectations and honest agreements
14:41 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers
15:24 – Dr. Pete and Dr. Stephen expound on the Energy Equation
20:13 – Dr. Pete and Dr. Stephen analyze two chiropractic avatars: the Business Builder and the Care Giver
30:29 – Dr. Pete and Dr. Stephen encourage listeners to reach out to them for support
EPISODE QUOTES
“All successful and productive long-term relationships always start with two things in common: clear expectations and honest agreements.” (06:51) (Dr. Stephen)
“It is about the expectations and agreements with every single member of your team. If I looked at your Organizational Chart and I look at your Accountability Chart, I want to know, ‘Have there been clear expectations and agreements set with every player and every position on your team.” (09:39) (Dr. Pete)
“This brings us right back to the energy equation, which is the law of the jungle. Your practice – your business – will always be a reflection of your energy, your team’s energy and your associate doctor’s energy.” (15:24) (Dr. Stephen)
“The retention person is such an important strength – such an important skill. There’s a high level of maturity that’s needed here to have great retention. There’s a high level of capacity you have to have to love people and serve people.” (23:59) (Dr. Pete)
LINKS MENTIONED
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business
