Topics discussed in this episode:
- How to handle customer support issues when you partner or integrate with third-party companies who experience challenges.
- Taking responsibility for poor customer experiences and how to rectify them.
- Why customer help documentation is critical to customer success.
- The importance of choosing strong third-party partners to ensure great customer experiences.
- How to choose business partners aligned with your values and vision.
- Jason's creative ideas to find a traditional book publisher aligned with his vision for his second book.
- Greg goes off on Sales and Self-Promotion and Jason talks him off the ledge.
- Marketers ruin everything, but we still need to market our products and services regardless.
Reach Jason Zook at Hello[at]JasonDoesStuff.com
Reach Greg Hartle at Online[at]GregHartle.com
