Takeaways
- Organizations often lack a structured way to evaluate vendors.
- A scorecard can help monitor vendor performance over time.
- Identifying triggers for audits can prevent larger issues.
- Communication is a critical factor in vendor relationships.
- Documentation is essential for transparency and accountability.
- Systemic issues can often be masked by one-off problems.
- Regular evaluations can help maintain healthy vendor relationships.
- Quality drift should be monitored to ensure standards are upheld.
- Establishing clear criteria for success is vital.
- Future planning can alleviate pressure during vendor evaluations.
Chapters
- 00:00 Evaluating Vendor Relationships
- 01:56 Understanding Audits and Scorecards
- 03:04 Ongoing Evaluation of Vendor Success
- 05:51 Identifying Triggers for Vendor Audits
- 09:03 Distinguishing Between One-off Issues and Systemic Problems
- 10:41 Establishing Evaluation Criteria
- 13:40 The Importance of Communication and Reporting
- 14:57 Key Categories for Vendor Evaluation
Links
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