For any bibliophiles, these trends are also highlighted in Paul’s interview for the CMSWire article:
What to Expect From CX in 2020: 3 Accelerating Trends.
Paul and Mike would love to hear your thoughts on trends or wishes for 2020! Email us at thisiscx@wmp.com or message us via social:
If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.
