Description

Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.

https://www.itbusinesspodcast.com/thread/

In this lively episode from IT Nation Orlando, Uncle Marv is joined by Mike Estep, Chief Client Officer at Blackpoint Cyber, who discusses the evolution of MSP security products, including EDR Essentials and Compass One. The conversation centers on providing comprehensive solutions that unify endpoint security, compliance, vulnerability management, and billing in one dashboard. Estep recounts his own transition from long-time MSP owner to vendor, the value of partner advisory councils, and how burnout and training remain top priorities within Blackpoint’s partner programs. Key resources mentioned include the launch of Blackpoint University, strategies for career pathing and soft skills training, and insights into expanding globally throughout 2026.

Takeaways List: 

• Discover Blackpoint’s new Compass One platform and its game-changing features for MSPs
• Insights on EDR Essentials and the value of accessible security entry points
• Strategies to combat engineer burnout and promote effective team training
• The difference between MSP and vendor event participation
• How partner advisory councils shape product development
• The importance of soft skills and business education for techs
• Advice on tool consolidation and reducing operational "engineering tax"
• Blackpoint University: training resources for partners
• Global expansion and international hiring updates
• The true meaning of trusted client relationships in MSP business

Mentioned People, Places & Things: 

• Blackpoint Cyber: https://blackpointcyber.com
• IT Nation (ConnectWise): https://itnation.connectwise.com/
• Tenable: https://www.tenable.com
• Blackpoint CompassOne: https://blackpointcyber.com/platform/
• Vuori (apparel): https://vuoriclothing.com
• Carhartt: https://www.carhartt.com
• DXL: https://www.dxl.com

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

SHOW INFORMATION: 

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast