Uncle Marv unveils his “Top 10 MSP Billing Blunders” drawn from years of running an IT services company, talking with peers, and swapping stories in the MSP community.
- Learn how treating billing as a scheduled, recurring task prevents missed invoices.
- See why vague “services rendered” invoices confuse clients and delay payment.
- Implement “no work without a ticket” so every action is documented and billable.
- Use PSA, RMM, and tools like Domotz and Action1 as your time and device source of truth.
- Tighten discounts with clear terms, end dates, and regular margin reviews.
- Avoid underpriced flat‑fee or “all you can eat” agreements by understanding usage risk.
- Keep MSAs, SOWs, and PSA data in sync so invoices match contracts and counts.
- Build recurring processes to handle new users, devices, and added services like deeper 365 tenant management.
- Take ownership of inventory and retired devices so billing reflects actual protected assets.
- Design invoices that list counts, services, and selected ticket highlights clients recognize.
- Offer flexible payment methods (checks, cards, ACH) without undermining your pricing.
- Gain confidence to price like a top MSP instead of leading with “we’re cheaper.”
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