Time stamps:
6:37 - The way we buy tech today is the first problem
9:39 - Implementations are the second reason we’re bleeding money and impact
13:00 - Frontline leaders matter the most and why
15:35 - The three reasons tech adoption fails
19:30 - Sales Ops hasn’t created a roadmap to eliminate bottlenecks or have a seat at the table for proper implementation
22:00 - Your “expert” hasn’t implemented these tools before or only 1-2 times
28:33 - Never think of a go-live date. Always focus on “when we need to see value” date
31:31 - Always train leaders first and make sure you bring them in during the last stages of the partnership/vendor vetting
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