David Liddle argues that legacy grievance and disciplinary procedures corrode trust, suppress performance, and institutionalize fear. In this conversation, the TCM Group and People and Culture Association founder outlines a practical reset: retire retributive processes in favour of an integrated resolution framework, build genuinely predictive People and Culture capability, and own the AI agenda with integrity.
We cover his Seven Cs of Transformational Culture, why compassion is a management discipline, how Resolution Centers and Culture Hubs operationalize values, and why early-career roles must not be sacrificed to short-term AI gains.
Leaders who equate control with accountability will find a different script here—resolution, inquiry, repair, and measurable cultural uplift.
For more information about David Liddle, visit: www.thetcmgroup.com
For more information about Dan Pontefract, visit: www.danpontefract.com
