The most experienced person in your organization is leaving.
Maybe they're retiring. Maybe they're quitting. Maybe they've been quietly pushed toward the door because their salary line looked tempting in a budget meeting. Doesn't matter. They're going. And they didn't write any of it down.
How long does your organization take to recover? Six months? A year? Or does it never quite recover, the way most organizations never quite do?
In episode two of Five Shades of Grey — a five-part limited series within Leadership NOW — Dan Pontefract takes on what he calls the experience conundrum, drawing from his sixth book, "The Future of Work Is Grey."
Why NASA nearly forgot how to go to the Moon.
Why state governors begged retired COBOL programmers to come back during the pandemic.
Why Michael Polanyi's 1966 observation — we know more than we can tell — has become the most expensive sentence in modern management.
Why the wisdom your AI tools cannot replace is the wisdom walking out your door right now.
And why your chatbot will not save you.
Tacit knowledge is perishable. So is the window to capture it.
Five Shades of Grey is a five-part limited series.
