In Episode 11 of The ITSM Review podcast Rebecca discusses structured problem analysis and problem solving methodologies with guests Simon Morris and Tobias Nyberg.
Topics include:
Strategic activity
Kepner Tregoe
Slack time and overload
Bias/challenging assumptions
Maturity barriers
Playing the blame game
Sex, drugs and rock-n-roll
Books mentioned and further reading/information:
The New Rational Manager - Kepner Tregoe
The Five Dysfunctions of a Team - Patrick Lencioni
The Standard+Case Approach - Rob England
Stephen Bungay - The Executive Trinity
Service Management Day (Holland)
