What does it take to become a destination store? What does it take to gain and retain loyal customers? It starts with building better retail and becoming a store that's a pleasure to visit. Liz is joined by Sarah Houslow, president of Burlington Merchandising and Fixtures, to discuss this and so much more! BMF is the presenting sponsor of the 2024 WRLA Building & Hardware Showcase, so if you're heading out to the convention centre, be sure to stop by their booth and check out what BMF can do for you in person!