In this episode of Keep Trucking Personal, host Tyler Kivi sits down with Tom Land, a dedicated customer service representative at Kivi Bros. Trucking, who also happens to be family by marriage. Tom shares insights into his role managing one of the company’s largest accounts, where he’s responsible for evaluating and accepting freight that fits their network. He discusses the daily challenges of balancing freight availability and truck capacity, likening it to walking a tightrope.
Tom also opens up about his personal life, including his large family of eight children and nine (soon to be eleven!) grandchildren. He reflects on the joys and chaos of a big family and how those family reunions are always something special. Additionally, Tom talks about his love for motorcycles and how riding them reminds him of the safety challenges truck drivers face every day.
The episode dives into Tom's experience behind the wheel as a Class A driver. He shares a memorable trip to San Antonio for a trade show, where he not only represented the company but also got to meet his newborn granddaughter. Tom’s firsthand experience of the road gives him a unique perspective in his customer service role, allowing him to better understand and support the drivers he works with.
Tyler and Tom wrap up with valuable advice for drivers, emphasizing the importance of communication, pre-planning, and taking charge of their own success on the road. Whether you're a driver, a customer service rep, or someone interested in the logistics industry, this episode is packed with relatable stories, practical tips, and a glimpse into the life of someone who truly balances work, family, and personal passion.
