Episode #95 - As technology continually moves forward, and there’s a APP for everything, it strikes me that human interaction can sometimes be replaced. This is not always for the best.
In the Hospitality business, I have mixed feelings. True Hospitality is at the very core of what we do, and I am an absolute believer in what I call “paramount service”. In many cases and in many of our first-hand experiences, its evident that true hospitality is being lost. Decades ago, hospitality was experienced everywhere from the gas station to the dry cleaner to restaurants, regardless of price point.
I am also a huge believer in the fundamentals. Hands-on understanding and execution of all aspects of running a hospitality operation by the both the owner and management team. I’m talking about the foundational basics of Finance, Marketing and of course Staff Training and ultimate Service delivery. Its perfectly’ fine to automate your business and use technology and systems to improve, but not at the expense of understanding the core elements of your business first.
So it seemed on a recent trip to Florida last week. After several days of experiencing paramount service, my initial judgement got the better of me as I was suddenly immersed in technology.
Listen to today’s episode and see for yourself if true Hospitality is being replaced by Technology.
Now go out there and Rock Your Restaurant!
Roger
