Episode #133 -Know this, “paramount” service is everything in your restaurant. Deliver anything less and your customers will talk… Immediately, their experience at your place is all over social media and online review platforms. You can lose your good reputation and customers at your restaurant’s peril.
Know that customers choose their experiences from word of mouth and online reviews… it will always be so.
The only offense is also a good defense… take a long walk around every area of your operation. Start with your entrance and miss nothing the guest will see.
Most importantly, shadow your service team. Know that what they say and do can either get you to return and leave a positive review or sabotage your business.
Take a listen to my recent experience….
Now go out there and Rock Your Restaurant!
Roger
