Episode #96 - We all dine out from time to time and I’m willing to bet that your experiences vary from restaurant to restaurant. I’m also betting that you critique each experience. If you’re in the business, its only natural. What are they doing right… what would I do different?
Well, I may be a bit biased, because I always put a premium on regular and intensive staff training in my restaurants. Its a point of pride, to have each and every staffer deliver amazing dining experiences AND make friends every night for your restaurant. Is there any other way?
I’m so often amazed that not every operator shares this philosophy and even if they do, sometimes the restaurant is running them and not the other way around.
Give a listen to this episode. Yikes, unfortunately, Its a true story that we can all learn from, but mostly its about what should never happen in your operation. It won’t if you put a premium on training and service also.
Now go out there and Rock Your Restaurant.
Roger
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