Guest 1: Donald F. Martin
Title: Vice President and CIO, Armstrong World Industries
Guest 2: Merv Tarde
Title: VP, Information Technology and Chief Information Officer Vice President of Facilities and Property Management, Interstate Battery System of America, Inc.
Lately, new customers are hard to come by. What about focusing our attention on our current customers and getting more (and maybe additional) business from them? What would it take to get our current customers to use us more? Can IT help?