Guest 1: Phil Gilbert
Title: EVP and Chief Technical Officer, Lombardi Software
Guest 2: Howard Smith
Title: EChief Technology Officer, CSC, European Group
Global lead CSC Collective Intelligence
BPM Author, Co-founder BPMI.org
Guest 3: Clay Richardson
Title: Senior Analyst, Business Process Management, Forrester Research
Human Interaction Management (HIM) was created to better handle complex work environments where individuals and workgroups interact in unstructured, ad hoc, or dynamic ways. Do we really need this new framework? Business Process Management (BPM) already addresses these situations more or less. Does HIM handle them better than BPM?