Guest 1: Kevin M. Campbell
Title: Group Chief Executive - Outsourcing, Accenture
Guest 2: Simon Telfer-Smith
Title: VP Information Technology, Elekta Group
Guest 3: James A. (Jim) Fortner
Title : Director, Global Business Services, Infrastructure Services & Governance, P&G
Guest 4: James A. (Jim) Fortner
Title: Director, Global Business Services, Infrastructure Services & Governance, P&G
When we go to a global burger chain (you know who!) anywhere in the world, we expect the same experience and product quality and get what we expect. Organizations who have embraced IT outsourcing at a global level have similar expectations. However, for the most part, the expectations are not being met and the cultural differences are used as scapegoat. Can we do better? How?