Guest 1: David Cannon
Title: President, itSMF USA Board Co-author, Service Operation book for ITIL v3 ITSM Practice Principal, HP
Guest 2: John Foley
Title: Director – IT Governance, Alcatel-Lucent
IT Services Management (ITSM) started as a set of best practices to deliver better IT. However, the execution touches almost every area of business. Isn't it time that we exploit ITSM's potential beyond IT?