Guest 1: John Rowell
Title: CTO, Opsource
Guest 2: Joe Burton
Title: CTO, CISCO-Unified Communications
Guest 3: Ben Pring
Title: Research Vice President, Gartner IT Services and Sourcing Group
SaaS promises big relief while causing new headaches such as: Identity Management challenges, difficulties in moving quickly and seamlessly from one SaaS offering to another, and greater difficulty in isolating issues within the brave new world of mashups.