It's going to happen. If you work with teenagers, there is going to be drama and how we handle drama will make all the difference in how the situation turns out. I found a great article from a teacher who has taught elementary, middle and special needs kids and she had some great advice on how to de-escalate a situation.
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50 De-escalation Strategies
https://www.thepathway2success.com/50-de-escalation-strategies/
