Educating customers not only improves retention it also drastically reduces their issues and queries.
In this week's episode, I finally catch up with Ed King of Eress Property based down in Henly. really enjoyed this one as despite not being in the trade directly for years ed sure seems to know his stuff and smashing it out of the park. join us as we discuss the pitfalls of over or under-booking, understanding and educating your customers, being told off under torchlight, and skepticism about life changes. You know the drill by now, get a brew, pin back your lugs and give it a listen and give us (@brothersofthebrushinsta and Ed) your feedback by hash-tagging #bobcast on Insta, and well give you a shout-out back.
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