Philippe Clarinval https://www.linkedin.com/in/clarinval/ is a seasoned hospitality leader, Board Advisor, and keynote speaker passionate about service excellence, transformational leadership, and creating a positive impact. He knows what resonates when it comes to hospitalty as a catalyst of change.
In this enlightening episode of the Design to Change podcast, host Ruud Janssen engages Philippe Clarinval in a profound exploration of his transformative journey through the hospitality industry.Philippe, whose illustrious career includes roles at the Grand Hotel, Swiss Deluxe Hotels board, Forbes Business Council, and Oxford Leadership, shares insights gained from his recent submission of a 224-page doctorate thesis to the University of Liverpool.
The conversation traverses Philippe's rich experiences, from managing the Omnia Hotel in Zermatt - renowned for its James Bond-esque entrance and #1 TripAdvisor ranking - to pivotal moments in a Kyoto ramen shop. These experiences shaped his understanding of omotenashi (Japanese deep hospitality) and redefined his service philosophy. A poignant anecdote about purchasing a Loop Wheeler garment illustrates the profound care in Japanese customer service, reminiscent of a 400-year-old company's enduring legacy.
Philippe's participation in the Kepler Academy program, with modules in Amsterdam, Kyoto, Freiburg and Basel, proved transformative. He draws fascinating parallels between Japanese hospitality and European design, contrasting Tadao Ando's nature-preserving approach at the Vitra campus with Frank Gehry's bold designs. The carbon-neutral Cartier Vauban area, originally a garrison designed by Napoleon's architect Vauban, exemplifies stakeholder alignment and corporate social responsibility in action.
Reflecting on his educational evolution from the 2005 Cornell program in Ithaca to recent immersive experiences, Philippe emphasizes the importance of being both inspiring and inspirable as a leader. He cautions against the "mount of stupid" in the Dunning-Kruger effect, advocating for an "eyes on, hands off" leadership approach that balances guidance with autonomy.
Personal growth emerges as a recurring theme, with Philippe's fiancée Silke noting when he "got his glow back." He employs a compelling Hermes tie metaphor to describe feeling constrained in his career, contrasting it with his current sense of liberation. This personal "Liberation Day," becomes a powerful metaphor for ongoing growth and freedom from constraints.
Throughout the podcast, Philippe touches on various tools and concepts, from the Business Model Canvas for sustainable practices to subtle LinkedIn "Easter eggs" hinting at his experiences. He views pride as his ultimate currency and contemplates life's phases of learning, earning, and returning.
As the conversation concludes at an experience in Grand Hotel Les Trois Rois, where a touching piano player anecdote unfolded, Philippe hints at future aspirations to make a broader impact. His journey from the "mount of stupid" to a place of wisdom, and his transition from earning to returning, offer listeners valuable insights into personal and professional development in the hospitality industry and beyond. This Design to Change episode serves as a masterclass in leadership, personal growth, and the pursuit of excellence in hospitality.
He is presently a Forbes Business Council member and advocate for the power of purpose-driven leadership; Philippe believes luxury is defined by passion, authenticity, and unwavering dedication to core values.
See the key takeaways, idea cloud and summary courtesy of our AI partner Snapsight here: https://www.snapsight.com/live-channel/5d6c8c86-b5b3-4fdc-82a1-a79d2b0ca181/e1be71ca-a1cb-4f34-8ecd-1d9e0efd487e/attendee?tab=takeaways
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