Were touch is removed as a medium for a positive customer experience, we must rely on other messages to help make each customer have a positive Affective Customer Experience (A.C.E.).
In the second in a series of Podcasts on creating an amazing impact in the time of "Covid the Barbarian" - Lex McKee shares insights on how we can act upon the fact that the 'love' customers feel is every bit as important as the product and service delivery.
IMAGE CREDIT
Thanks to Vladislav Klapin for sharing their work on Unsplash.
