We talk with Simon T. Bailey, the Keynote Speaker for the WQA Convention & Exposition in Orlando, coming up April 1-3, 2020. Register at https://wqa.org/convention.
Bailey discusses his background as an entrepreneur and the key take-aways he hopes to provide for convention attendees at the Opening General Session at the WQA Convention. He talks about how you can be the spark in your business and how to ignite sustainable transformation in others. Simon is the author of 10 books, most recently, Be the Spark, Five Platinum Service Principles for Creating Customers for Life.
