On today’s episode, TeleTracking’s Susan McLaughlin meets Tracy Lopez, product specialist for Community and Scheduling Workflow at TeleTracking. To get started, Tracy talks about how healthcare is impacted by the changing on-demand culture precipitated by Amazon. What you'll learn:
• Delivery of Service vs. Emotional Experience (1:20)
• Convenience of Text Communication (2:15)
• Evolution of the Patient Experience (4:30)
• Impact of PCP Experience on Overall Health System (6:10)
