Episode #11, recorded May 26, 2017, has Mark & Jane back from one conference and prepping for another. In between, several observations about communication and service best practices, from outside the trucking industry.
Topics include:
- 0:03:42 - Report from TCA's Safety & Security Conference
- 0:24:40 - Jane's busy media schedule and upcoming stories
- 0:36:30 - The school system and how not to do communication
- 0:47:08 - Good lessons from bad customer service
- 1:03:20 - Plans for WFBCon
