In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta share how to remove customer friction to improve profits through the lens of 'Fans First', a book written by Jesse Cole, the founder of the Savannah Bananas. In this milestone episode, marking a full year of sharing insights and stories, we explore the importance of eliminating customer friction and creating unforgettable experiences, drawing lessons from the Savannah Bananas’ unique approach to fan engagement. They discuss practical tips for improving guest experiences, such as role-playing customer journeys, gathering real-time feedback, and fostering creativity through constraints.
