In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta share ways to create zombie loyalists with amazing service. They explore how exceptional guest service can reduce staff turnover, increase revenue, and enhance customer retention. The episode also features insights on measuring guest experience metrics and a review of Peter Shankman’s Zombie Loyalists, a book that highlights how businesses can turn customers into die-hard fans. Whether you're managing a family entertainment center or any guest-facing business, this episode is packed with actionable tips to boost your success!
