This is the AHRMM Subject Matter Expert Podcast hosted by Justin Poulin. Tune in every month as we speak with Industry Experts to highlight success stories and solutions from the field that advance the healthcare supply chain. And now, Justin Poulin with this month’s Expert…
Guests:
- Amy Conway, CQVA Recall Analyst - Supply Chain Management at the Mayo Clinic
- Cherie Bragg, Performance Improvement Coordinator & Recall Administrator, SixSigma Black Belt at Yale New Haven Health
Topic: Best Practices in Recall Management
Outline:
- What is the Recall Management Interest Group?
* Mayo/Yale/Froedtert
* Speed to Safety Motto
* A resource to hospitals who are newly addressing this opportunity
- What do you see as the challenges with recall management?
* Lack of collaboration
* Usually put on the backburner and reactive
* OEMs followed FDA, but didn’t know what providers needed to execute.
* Accurate and concise messaging – recall is a broad definition and context is important (voluntary recalls)
* Complexity and volume of recalls
* Paper/Snail Mail alerts
- What should be included?
* Recalls
* FDA Warning Letters
* Updates to IFUs
* Generally any updates to a medical device
- What are some best practices?
* Digital communications
* SBAR communications
* Knowing/reaching the appropriate audience
* Ensuring complete information is provided
- How can the listeners take part, both suppliers and providers?
- What is the biggest next step you are working on as a group?
* Developed a template – what info is needed to ensure a standardized communication process
* Increasing adoption of the template
