Software companies are rushing to develop AI agents, which are chatbots that can perform actions such as scheduling appointments. These companies, including Salesforce, Microsoft, Workday, and ServiceNow, are hoping to stay ahead of OpenAI, which is developing similar products. However, there are concerns about the limitations of current AI agents, with some companies still requiring detailed instructions and customers needing training to use them effectively. While the technology is advancing rapidly, there is still a learning curve for businesses and customers to become comfortable with the capabilities of these AI agents.
