How do we ensure our transformed workspace experience is both user-centric and has a positive effect on our people, their performance and subsequently the businesses return on investment (ROI)? Nicola Gillen recaps her presentation at our 2019 global summit in Amsterdam regarding a detailed case study of AECOM that covered a cultural and spatial campus transformation across 4 locations in and around London, shifting from an FM to a hospitality-led approach. To measure the success of this transformation, AECOM went beyond testing spatial metrics and people's perceptions. They partnered with AON to create a bespoke method of assessing performance, pre-/post-occupancy, building on world-leading psychometric tests, personality trait assessment and well-being surveys.
