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Cheryl Joannides talks to Nicola Nelson about her exciting journey working for Estee Lauder for the past 25 years which has included working in South Africa, Singapore, the UK and now here in Malaysia. The conversation covers 'faking it until you make it'; the importance of work life harmonization and how to be a servant leader. We also talk about how we have all had to be more agile in our professional lives during the world wide pandemic.