James chats with Carl Reader who is the author of the Startup Coach and the Franchising Handbook, both published by Hodder, regular business contributor in the press radio and also on TV and he's the chairman of the business advisory firm D&T.
He hosts his own podcast, and has recently taken over the running of a national league south football team.
They discuss community football, falling into accountancy, hair dressing, working with high street brands, ice-cream, and of course service excellence.
Contact Carl:
web: https://www.carlreader.com/
twitter: @carlreader
