Coach C and Heather Arthur dive into the deep, and real elements of what it takes to lead during this the time of COVID-19. Heather leads over 3000 employees in one of Canada's top communications companies. They are essential services to keep us connected. We talk about what it takes everyday to create intentions for people, and purpose in uncertain times. Some of the challenges that people are faced with and how to empower them to make the right choices for customers and employees. Heather can be seen leading her people with her super hero cape on, breaking and bending some rules from time to time, and is known for her new ideas in helping to solve problems. She is one in a million!