Recorded live from the London launch event of the FCA’s much-anticipated review of how financial service firms are treating customers in vulnerable circumstances, Chris Fitch talks to Charlotte Clark about what the review’s findings mean for firms, consumers, and the regulator too, and whether consumer vulnerability can really sit alongside wider economic growth objectives.
Charlotte Clark - https://www.linkedin.com/in/charlotte-clark-a44b75121
Review press release - https://lnkd.in/emwe2XXz
Review of firms' treatment of customers in vulnerable circumstances - https://lnkd.in/eH9iT_3H
Delivering good outcomes for customers in vulnerable circumstances – https://lnkd.in/eEhtJxHM
Consumer research report - https://lnkd.in/eCz6YC-k
