Our second ‘Working in a crisis’ recording, to help creditor staff working in front-line/customer-facing, management and specialist roles explores how firms are and should be dealing with customer bereavement.
The podcast covers:
• How creditors can make a difference in the current context of
Covid-19 – to bereaved people.
• Practical tips on providing a compassionate response.
• Taking care of yourself – dealing with loss and simple, clear steps
to taking care that may help.
In this discussion the Money Advice Trust's Vulnerability Lead Consultant Chris Fitch is joined by:
• Andy Langford, Clinical Director, Cruse Bereavement Care.
• Michael Kennelly, Business Development Director, The Death
Notification Service.
Subscribe to our Vulnerability Matters newsletter for updates on future webinars and to access e-learning resources for creditors: https://mailchi.mp/moneyadvicetrust.org/working-in-a-crisis
