New Alvaria CX Chief Product Officer Chris Botting shows how current Gen AI disruption is changing the economics of what customers think is possible, accelerating the speed of tool ramp up from quarters to days or weeks. Impactful leadership in times of dynamic transitions is all about remembering leaders operate in fishbowls where "there is always someone watching." Building a sustainable, healthy culture not about getting everyone to think the same way. It is about agreeing on how people are going to work together to serve a higher need. Continuous improvement comes from the leadership courage of inviting constructive input from customers and your teams. "If you're not going to do anything with the answer then you shouldn't ask the question."
