Welcome to Connect, a podcast featuring one-on-one interviews with some of the top movers-and-shakers in the mortgage industry. Our 13th episode features Tim Nguyen, Co-Founder & CEO, BeSmartee. In this episode Tim covers a variety of topics around the mortgage industry including the following:
1:25 – What’s your journey? How did you get from your start in the industry and start BeSmartee?
3:39 – How is the company dealing with the fallout from COVID-19?
5:46 – When it comes to customer experience, what do you see lenders doing right and where do they need to improve?
9:14 – Just as the 2007-2008 crisis changed a lot of thinking and processes in the industry. Do you think the current crisis will have a similar impact?
11:47 – What are the biggest impediments to speeding up/simplifying the mortgage process even further? Appraisal process? Document signing/notarization? Something else?
13:12 – What part of the process do you see as something that can be automated further?
15:45 – Suggestions for someone looking to build a mortgage-related business from the ground up?
17:04 – One thing that mortgage bankers should know that they don’t
Learn more about BeSmartee: https://www.besmartee.com/
To learn more about the California MBA visit www.cmba.com and don't forget to subscribe to our podcast and stay tuned for our next episode!
