Welcome to Connect, a podcast featuring one-on-one interviews with some of the top movers-and-shakers in the mortgage industry. Our 19th episode features Susanne Livingston, Co-Owner, RWM Home Loans. In this episode Susanne covers a variety of topics around the mortgage industry including the following:
5:08 – What’s your backstory? How did you get involved in the industry and what led you to start the company?
6:18 – What do you think has sustained and grown it over the years? What’s the secret sauce?
8:09 – How is the company coping with COVID-19 challenges, from capital/liquidity to employee/WFH scenarios to borrower engagement?
10:15 – What’s the state of the housing/real estate market right now, in your estimation? Where do you think we are in 6-12 months?
13:37 – What’s one thing that mortgage bankers need to keep in mind right now to thrive in the current environment?
15:57 – I know that you’ve always put a premium on building a solid corporate culture at RWM – what are some tips to keep in mind if I’m either starting a company from scratch or looking to reinvest in a new culture?
18:41 – Have you always seen a real ROI on the investments you make in culture?
19:27 – What about technology? Do you see more innovation right now on the process/back-end or the front-end borrower experience?
21:50 – Let’s switch gears – how crucial is the industry’s advocacy efforts right now?
25:18 – What’s your message to a colleague or someone new in the industry that doesn’t see the value in advocacy or groups like the California MBA and MBA?
To learn more about RWM Home Loans visit https://www.rwmloans.com/
To learn more about the California MBA visit www.cmba.com and don't forget to subscribe to our podcast and stay tuned for our next episode!
