Welcome to Connect, a podcast featuring one-on-one interviews with some of the top movers and shakers in the mortgage industry. Mikhail Cook, EVP, Strategic Sales, Sagent joins us for our 125th episode.
Topics of Discussion:
1:37 - Mikhail, thank you for joining us, tell us a little about your background and how you got in the industry?
3:19 - With rising interest rates, regulators are expecting an uptick in foreclosure activity. How is Sagent working with customers to navigate this cycle?
4:33 - What processes and digital tools have you seen the industry embrace and gravitate toward in a late stage-pandemic environment?
5:10 - I've read that modernizing servicing is sometimes considered "the last frontier of the fintech era". Why is that and how do you tackle such a challenge at Sagent?
5:48 - Why is it important to keep the consumer at the center of the servicing process?
6:36 - Even if provided with the best self-serve options, some consumers seek human advice when managing their loans. How do you weigh technology and human support when speaking with your customers?
7:41 - What makes this market cycle different from previous ones, and how do you work to support customers through the current market uncertainty?
8:54 - Sagent is a proud member of the California MBA and we greatly appreciate your continued support. What can you share with listeners about why you support our association?
Thank you to our sponsor, Insellerate. To learn more visit insellerate.com or call 855-973-1646
To learn more about the California MBA visit www.cmba.com and don't forget to subscribe to our podcast and stay tuned for our next episode!
