Join Steven, Sarah and Loïc as they discuss what good CX looks like in our latest episode of ‘CX Talks’.
Good CX (customer experience) is something that most organisations strive to have, but it’s important to understand what that means.
The podcast begins with our Chief Client Officer, Steven Writer-Maguire, asking the pivotal questions: What does good CX mean and what does it actually look like?
Steven interviews our very own CX experts Loïc Le Fouest and Sarah Daley and the trio draw on their own experiences to help answer these questions.
They go on to discuss what the starting point is for clients to begin improving their CX, the importance of meeting your customers’ expectations, and how this can be done.
The trio also pinpoint some challenges that they have seen clients face with their CX and offer helpful tips and tricks throughout on how to get CX right.
Listen in to find out more.
