The Complaints Management Process plays a key role in the Nursing Home’s overall Quality and Safety Management System. An effective Complaints Management Process will help to resolve issues in a timely manner and provide valuable pieces of information that can improve outcomes for residents and build trust and confidence in the nursing home.
To help nursing homes better understand the key requirements of the Complaints Management Process, HCI hosted this webinar.
For more information or support with your complaints management process, contact HCI at info@hci.care or 093 36126.
