Making Money Minute with Ron Hiebert - The CRA’s Lack of Service
The Canada Revenue Agency recently announced a program to improve their call Centers. And there is a lot that needs to get better. A recent performance audit found that agents were only providing accurate information to callers 17% of the time. Customer service was also dismal. Only 5% of the calls were answered within 15 minutes and 8.6 million calls were deflected to a self service option without giving the caller the ability to speak to an agent. The CRA doesn’t tolerate our returns being late or inaccurate. Shouldn’t we expect the same standard from them? For more information, listen to our Making Money podcast with Ron Hiebert and Graham Hicks at letsmakemoney.ca or CFCW.com.
