Building and maintaining a good relationship with your client is crucial. It's the backbone of being successful in recruitment. We are joined by the high-performing recruitment leader, Wendy Heng, Associate Director of Sales and Marketing, Supply Chain, and Procurement of Robert Walters, Singapore.
We were delighted to have Wendy be our first guest on the show and she certainly set the bar high for the upcoming guests. In our humble opinion, Wendy is probably one of the strongest billing managers in Asia - humble, process-driven, meticulous, trusted amongst her clients, candidates, and her team. You are really in for a treat.
Wendy imparts her wealth of knowledge on the topic of relationship building and will leave you with tangible tips to put into practice immediately. Wendy has spent 17 years building strong, proactive relationships with her clients in Singapore so you are all in for a rare treat!
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Course outline
[01:10] – Introducing Wendy Heng, Associate Director at Robert Walters
[1.30] – Wendy’s career journey
[16.17] – Challenges in building quality and deep relationships with clients.
[21.50] Wendy gives advice on how to develop trust with a client and build a
strong, long-lasting relationships that you can apply immediately
[29.47] - Anecdote of when a client's experience didn’t go as well as hoped.
[33.10] - What Wendy has done specifically to build trust with a client
[44.10] – How Linkedin has impacted recruitment and why Wendy prefers to
use other ways to contact her clients
[47.10] – Wendy's advice on how to develop trust with a client and build a
a strong, long-lasting relationship that they can put into practice
tomorrow
Connect with the Guest
To contact Wendy Heng at Robert Walters: wendy.heng@robertwalters.com.sg
Linkedin Profile: https://www.linkedin.com/in/wendyheng/
Connect with the Host
Andrea.ross@thecareerestablishment.com
Andrea.ross@talenttalkasia.com
Enquiries@thecareerestablishment.com
Guests mentioned
Peony Lim, Director at ALS International
Linkedin Profile:https://www.linkedin.com/in/peony-lim-a1648621/
Connect with The Career Establishment
Follow Us on Linked: www.linkedin.com/company/ the-career- establishment
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