Sierra Tucson Group CEO Valerie Kading, DNP, MBA, MSN, PMHNP-BC, joins the BHE Podcast to discuss the concept of a “client-obsessed culture” that improves patient outcomes and drives growth. Dr Kading highlights Sierra Tucson’s methods for receiving patient feedback, why it is important to obtain feedback while patients are receiving treatment and not just at the conclusion of their care, as well as best practices for implementing patients’ input, measuring outcomes, and the importance of being an agile organization.
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