At the Cape Cod Symposium on Addictive Disorders, September 8-11 in Hyannis, Massachusetts, Ahmad AL-Musa, MD, DHS, LSSBB, PHP, senior director of quality, risk and compliance at Gosnold, presented a session on how understanding work culture better assists with the quality of clinical care. Dr AL-Musa joins the BHE Podcast to discuss the characteristics that define a quality infrastructure for a behavioral healthcare organization, keys for establishing appropriate goals and benchmarks, and the importance of receiving both qualitative and quantitative feedback from internal and external stakeholders.
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