CenterPoint Energy is rethinking how it delivers energy efficiency programs to historically underserved communities—from low-income households to renters, non-English speakers, and beyond. In this episode of Current, Shannon Kahl talks with Carter Dedolph about how legislative changes, targeted research with ILLUME, and new outreach strategies are helping CenterPoint improve accessibility, streamline customer experiences, and boost program participation. Hear what’s driving this transformation, early results from 2025, and lessons for building more inclusive energy programs.
