As the industry continues to rebound from the COVID-19 pandemic and the Great Resignation, the member experience continues to be a major point of emphasis for gyms.
Khaled Elmasri, a regional director of Texas Family Fitness, recently sat down with Club Solutions Magazine Podcast host Rachel Zabonick-Chonko to describe how his team is working to improve the environment at their gym at their gym.
Over the last 20 years Khaled has worked at a wide range of clubs from HVLP to high-end, and has seen the good and the bad when it comes to serving customers. This is a great discussion for those looking to learn about what today’s consumer expect, how to deliver a great member experience and more.
